PT. KAIROS DIGITAL INDONESIA is committed to protecting the privacy of visitors and Users. The
referred to as "MUST EAT", "Milik Kami" or "Kami") collect, use, disclose and
manage your personal information with us www.musteat.id website ("Website"), our mobile applications
("Apps") and services as per our request ("Service"). Please review carefully so that You understand our
privacy practices and MUST EAT is a data controller of Your personal information.
contact our call center at +62 811980-9899.
is someone who has registered and registered with MUST EAT for use or potential
use of the Service.
is Business owner who has been registered as MUST EAT business partner who has
the responsibility to receive and prepare User orders.
Transportation Service Provider
is third party transportation service provider who has
collaborated with MUST EAT to deliver foods and/or drinks that agrees to receive delivery orders
from You (Non-labor Service Providers from MUST EAT and Merchant).
INFORMATION THAT MUST EAT COLLECT
We collect Your information when creating or updating Your MUST EAT account; Such as: name, e-mail,
and cell phone number.
When using an application MUST EAT via Your mobile device, we can track the geographic
location information to fulfill Your orders.
You can not use the Application MUST EAT if Your location is not tracked, and this will
affect the functionality available to You.
We collect information regarding the use of MUST EAT Services, including what You buy, booking mode,
date and time when making an order / purchase, amount of purchase, retrieval information (such as:
distance and route) and Your payment method.
We collect the information You submit about partner Our Merchant, including: ratings, tags,
photos, or comment.
We collect information about how You interact with our Services, including information, such as:
date and time of access, features, pages You see, crashes and other system activities.
When You use our application, we are also processing technical data, such as: IP address, Device ID,
information about the device, model,settings, and the operating system of Your mobile device.
MUST EAT uses the information it collects for the purpose of:
- Providing our services to You, maintaining, personalizing and improving our products.
- Create and Manage Your account, this includes using your telephone number or email address to verify
- Showing Merchant information near You, We use Your location to allow you to see the closest
Merchant in Your area.
- If You place an order through MUST EAT order information and Your profile are shared with our
Merchant partners for the purpose of fulfilling Your order according to what You ordered
through our service in the MUST EAT application.
- Processing or facilitating payment systems.
- Activate various service features for Your interests such as personalization features or content
features. The personalization feature can include showing recommendations to You while the content
features include allowing You to share reviews, ratings, tags, and discussions.
Content and User Interaction.
MUST EAT can use the content You submit, such as ratings, comments, or photos, to generate
recommendations to other Users and to facilitate the operation of our business.
Research and Development.
MUST EAT uses your personal information for testing, research, analysis and development of our
We use Your profile, account, and usage information to help You when You contact Customer Service,
This enables us to investigate and answer Your questions appropriately and follow up to make sure
the problem does not continue.
- Monitor and Improve our customer service responses.
- We can also use Your geographic location information in real-time for User or Merchant
support and technical issues that may arise as long as You use the Application.
Communication from MUST EAT.
MUST EAT uses Your contact information to communicate with You about Your activities, services,
- Send notifications to Your mobile about the current order status. If You don't want to receive
notifications, You can change them through the settings page of Your mobile device.
- If a problem arises when processing an order (such as: out-ordered food, etc.), MUST EAT can contact
You via a notification message to remind You of the problem.
- We need to communicate with You about Your account or MUST EAT service. For example, we can send You
an email to verify the username and password or notify You when our service is temporarily suspended
- If we get Your approval, MUST EAT can also use Your contact details to send general updates about
news, special offers, promotions and MUST EAT events.
- If You have entered Your information into one of the devices in our application. You may opt out and
receive this update at any time by following the instructions in each of our communications.
We may deactivate Your account if we suspect that You are using our Application or Website to commit
COOKIE AND RELATED TECHNOLOGY
MUST EAT uses cookie and other related technologies on the App and Website to distinguish You from other
Cookie is data file that is usually stored on Your device when You browse and use websites. They
help make Your online experience faster, and help with things like personalization, reporting, and
advertising. Cookie is not the only technology that allows this function, there is the name
Traffic Data We automatically track and collect the following categories of information when You visit
and/or access Cellular MUST EAT sites or applications, including:
- Internet Protocol ("IP") address;
- domain server;
- type of computer;
- the type of web browser used;
- reference sources that might send You to the MUST EAT Cellular Site or Application; and
- other information related to the interaction between Your browser and the MUST EAT Site
(collectively called "Traffic Data").
WHAT IS OUR LEGAL BASIS FOR PROCESSING DATA
We will only collect and process personal data about You where we have a legal basis, including complying
with legal obligations, approvals (where You have given permission to receive marketing updates and
emails) and "legitimate interests".
We can process Your personal data for the purposes of our legitimate interests provided that such
processing will not exceed Your rights and freedoms. For example, we can process Your personal data to:
- Protect You, us, or others from threats (such as security threats or fraud).
- Activate or manage our business, such as for quality control, consolidated reporting, and customer
- Manage company transactions, such as mergers or acquisitions.
- Understand and improve business relationships in general.
Where we rely on Your consent to process personal data. You have the right to withdraw or reject this
agreement at any time and depend on legitimate interests.
You can opt out at any time. You can also stop all information gathering by uninstalling the Application.
You can use the standard uninstall process as available for Your mobile device.
HOW LONG MUST EAT SAVE YOUR PERSONAL INFORMATION
We will generally store Your personal information until You deactivate Your MUST EAT account. If You want
to deactivate MUST EAT account or request that we no longer use Your information to provide services to
You, please contact us at firstname.lastname@example.org, After deleting Your account, we will anonymize Your data,
unless this data is required to comply with obligations law or resolve disputes.
HOW DOES MUST EAT PROTECT PERSONAL INFORMATION
MUST EAT has taken appropriate technical and organized security measures to protect Your personal
information in our protection and control of unauthorized access, use, modification and disclosure of
data. For example, we use standard, industry-wide, commercially sound security practices such as
encryption, firewalls, and SSL (Secure Socket Layer) and physical protection at data storage locations.
However, as effective as encryption technology, there is no impenetrable security system. We cannot
guarantee the security of our database and also cannot guarantee that the information You provide will
not be intercepted when sent to us via the Internet. Every transmission of information by You to MUST
EAT is at Your own risk. We advise You not to reveal Your password to anyone.
we will notify You via email and through notifications on the Website. We ask that You periodically
HOW DO I CONTACT MUST EAT
Questions about how we treat personal information?
Please contact our Call Center via +62 811980-9899 or email at email@example.com.